Shipping and Returns

DOMESTIC + INTERNATIONAL SHIPPING

All orders are generally processed within 1 to 3 business days. We’ve negotiated rates with major carriers for fast, reliable service. Typical shipping times are between 1-5 business days in Canada and 5-7 business days in USA.

Please note: once a package is shipped, the tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We are currently unable to replace missing or stolen packages.

Orders outside of Canada may be charged applicable duties, fees and taxes by the shipping carrier that are outside the control of The County Candle Co.

LOCAL PICK-UP

We're thrilled to offer local pick-up as a "free shipping" option for those lucky enough to be in PEC! Pls select Local Pick-up at checkout and set up appointment here for pick-up time and location.

REFUNDS + EXCHANGES

At The County Candle Co., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at info@thecountycandleco.com for further details.